JOB 1

Job Title: Customer Service Manager

Position Summary:

ESSENTIAL JOB FUNCTIONS:

• Serve as the primary point of contact for assigned customers while building and maintaining strong long-term relationships.

• Manage engines going through OH and repair shops for customers.

• Manage jobs being processed in the shop.

• Coordinate with internal departments to ensure timely fulfillment of customer orders and service requests.

• Track repair orders, shipments, and quotations through internal/external systems.

• Provide proactive communication regarding order status, delays, and delivery updates.

• Manage and resolve customer issues promptly and professionally.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Keep records of customer interactions, transactions, comments and complaints.

• Communicate with leadership.

• Manage MRT work (scheduling and communication with customers).

• Complete quotes for customers.

• Complete invoices for customers.

ROLES & RESPONSIBILITIES:

• Play a pivotal role in the execution of maintenance events, contributing to planning, purchasing, on-site work, the rental process (when applicable), test cell operations, and return-to-service (RTS) documentation.

• During event execution, it is critical to monitor shop processes closely to identify and overcome bottlenecks.

• Manage/oversee shop activities, ensure timely updates on progress and challenges, and provide solutions to keep events on track.

• Monitor shop events to ensure progress remains on schedule and address issues as they arise.

• Monitor in house component repairs ensuring timely return for engine build.

• Monitor OEM and third-party piece part orders and delivery timeline.

• Provide regular updates to the team on the status of events.

• Identify potential shop challenges in advance and develop solutions to streamline operations and minimize disruptions.

• Ensure engines receive priority attention at the shop to meet timelines and quality standards.

• Proactively address and overcome obstacles to prevent delays in shop events, ensuring smooth execution from start to finish.

• Field incoming calls and emails for service requests from designated customers. All calls must be responded to with immediate attention and repair quotes should be delivered in a timely manner to meet customer’s support requirement timelines.

• Ability to evaluate incoming work scope requirements and communications with production and quality teams to ensure availability of internal capabilities.

• Collaborate with Sales and support teams to accurately establish competitive pricing.

• Review technical manuals and routers with engineering and operations to ensure all technical information is available to the project lead. Ensure project

• Team has clear understanding of work scope requirements and access to necessary technical and / or project related travel information.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• MINIMUM

o 3+ years of hands-on experience in customer service, account management, or sales coordination (preferably in aviation, aerospace, or logistics)

o Proficient with Microsoft Office Suite

o Excellent organizational skills and ability to multi-task

o Excellent communication skills, both written and oral

o Ability to work independently, set and meet own deadlines

o Clear understanding of relevant technical skills

o Ability to work well with all levels of management and support staff

• PREFERRED.

o A&P License with aircraft engine experience and maintenance experience.

o Process improvement / Lean Six Sigma

JOB 2

Logistics Technician

NorthStar Technologies is accepting applications for full-time Logistic Technicians. The applicant must be able to maintain a clean appearance, have clear communication skills, be able to work both independently and within a group, and be able to pass background and drug screenings. Duties of the position may include the following:

• Receive all products, process according to purchase order instructions and issue in SAP within specified amount of time
• Maintain accurate receiving and certification documentation for all parts
• Process all part pulls accurately and in a timely manner
• Process all bench stock refill requests within 24 hours
• Create storeroom sales orders
• Perform annual cycle count of all stocked inventory and maintain documentation of cycle counts
• Monitor shelf-life inventory for expiration dates
• Transfer parts and materials from one facility to the other
• Process, track and provide adequate handling of parts and materials
• Manage all incoming and outgoing shipments at the loading dock and serve as the first point of contact for any issues that may occur with logistics provider services
• Perform administrative work to include bill of lading, customs clearance and return-to-vendor
• Track and trace shipments as required
• Receive shipments of unserviceable parts, perform a full physical inventory of shipments to assure accuracy of delivery notes
• Track parts locations within the warehouse and at the customer’s location
• Store engine parts in a highly organized and secure manner per the customer’s requirements until the final customer disposition
• Ensure timely retrieval of unserviceable products upon request from the customer for viewing

Requirements:

• High school diploma or GED
• Be able to lift 50 pounds
• Ability to read, write and communicate in English
• Proficiency in Microsoft Office
• Must be detail-oriented
• ERP/SAP experience preferred
• Experience operating a forklift and/or a pallet jack preferred
• Inventory management experience preferred

Why Choose Us?

• Medical/Dental/Vision

• 401K with company match

• Paid Vacation

• 11 paid holidays

• Life Insurance

• Short & Long Term Disability

Competitive Wages!

 

NORTHSTAR TECHNOLOGIES LLC
1200 West Benedum Industrial Drive
Bridgeport, WV 26330

Phone
304-933-1024

FAA 145 Repair # NORR083E

E-mail
HR@nstar-tech.com